... ... FAQ | ART Elements Gallery

FAQ

Hours
ART Elements is open Tuesday – Saturday, 10 am – 5 pm and by appointment by calling (503) 487-6141. The gallery is closed on major holidays.

Gift Certificates
Gift certificates are available to purchase online and at the gallery by emailing gallery@artelementsgallery.com or by calling (503) 487-6141.

Appraisals & Used Art
ART Elements does not provide appraisals for any art. We can provide a certificate of authenticity and the value of the piece on the purchase date to the purchaser(s) of the artwork. ART Elements does not buy used or second hand art.

Discounts
ART Elements does not provide any discounts on artwork.

Shipping
ART Elements Gallery ships, packages and insurances artwork of various sizes throughout the United State and internationally. Larger items require a custom bid from our freighting companies that usually takes at least 24-48 hours to acquire. If you are interested in shipping a piece of Oregon Art to your home or office, please contact the gallery.

ART Elements works with two shipping/crating companies to provide you the lowest and safest shipping rates available.

Purchasing artwork during a show
If you are interested in purchasing a piece of artwork from our current featured show, artwork will be available to take home at the final day of the show. We will reserve the piece for you until that time upon full payment.

Payment Plans
ART Elements works with clients' budgets for purchasing artwork over a set amount of time (up to four months). A payment agreement will be signed by client and a set amount will be charged on the card left on file on a specific date of the month.

Return Policy
If you intend to return a piece of art purchased from ART Elements Gallery, we will offer you in-store credit if you contact the gallery within 7 days of purchasing the piece of art. Unfortunately, if you notify us after 7 days, we cannot offer you in-store credit. 

To be eligible for in-store credit, your item must be in the same condition that you received it. It must also be in the original packaging, wrapped and packaged as it was shipped or given to you at the point of sale. You will be responsible for paying the return shipping costs for your item.

To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

Shipping Returned Artwork
To return your artwork, you should mail your product to: 604 E. 1st Street, Newberg, Oregon US 97132. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, we require a trackable shipping service and purchasing shipping insurance for the full value of the artwork. We don’t guarantee that we will receive your returned item.